Dear Mr Block and Ms Schovain,
I wanted to take time to sing my praise about Eva VanAken. I have been working with a lot of rentals in the past two years and have never had as pleasurable experience as with Eva.
Her emails are caring and considerate in tone and responsive by including the client in the loop at every step and turn. Rental clients get really nervous after applying when they don’t hear anything at all for a few days. It always helps them to know the information was received, the process will take so many days, and the rental agent will touch base at a minimum of 3 days regardless of the process. Eva did all of those things and included letting us know that due to our request for new carpet, there would be a delay while they got a quote. My client was very at ease, and in my opinion, it kept things working in the best business manner on both sides. I think sometimes people don’t respond well to short, nondescript answers and business becomes emotionally challenging.
I especially liked that she copied me on every email to my client. It cut down on me having to check-in with him over every detail…
One thing she did in every email that I’m going to steal for my own, was that she started with….I hope your day is going well….I hope you had a nice weekend……I hope you are staying dry on this rainy day. How could any of it go bad after that?
Thank you for reading this,
Sydney Frazier, REALTOR®
Fonville Morisey Realty
A Long and Foster Company