Emily was fantastic, she was easy to reach and responded to emails and calls promptly. She showed us the homes we were interested in and they were great. We had to move within 2 weeks so were in a rush. The only reason I took away a star was the application itself. It only let us attach one file but there are two of us who needed to attach pay stubs and the back ground check company didn’t take notes when they spoke to us multiple times to always ask for more items when they should have asked us in one call, but that is another company. Just maybe review your application process?